Testimonials

We traveled to Puglia, the Amalfi Coast and Naples in late July.

We felt very safe in Italy. Italy required masks indoors, and most places were requiring social distancing and had timed entrances. Jennifer did a great job developing our itinerary, helping us react with flexibility in-country and putting us in the hands of great people on the ground, especially our driver, Luca. In Ostuni we visited the Masseria Le Pianelle and had a magnificent time learning and participating in making mozzarella, stracciatella, and burrata. In Lecce we had a private tour with a local docent of the Jewish history museum. Everyone—no matter where we went—said they were so happy to see Americans. Our next stop was Matera, which is magical, and the Sextantio Le Grotte Della Civita, which is a hotel of somewhat modernized caves within a UNESCO site. Luca then drove us to Sorrento, where we learned about the ancient craft of wood inlay (Intarsia) and visited one of the oldest crafters of this art form, and on to Positano. Our hotel, The Eden Roc, was conveniently located by the stairs that took you down and across the street to the main path to the beach area of Positano. Positano was the busiest place of our trip, and we saw crowds everywhere. It is expensive and full of young, beautiful people. Then it was off to Herculaneum, Pompeii and Naples. Pompeii was a bit busy, but we had the museum at Herculaneum largely to ourselves. We visited a local winery, Casa Setaro, where Jennifer arranged for the owner to invite us to his home for a tasting and lunch. We sampled four of his wines, his olive oil, limoncello, and one of the best meals ever. It was a wonderful trip.

The itinerary and time at each place was perfect. The guides and drivers were phenomenal. We had a great mix of experiences. Southern Italy is a truly beautiful group of regions, each of which could have been a vacation in itself!

We felt completely comfortable on this trip. The apartment-style accommodations had a double benefit that they felt more COVID-friendly and also really made us feel like we were living in the city where we were staying. In addition, as others have noted, this is a truly special time to be in Rome and Venice. It was my first time and I am afraid I have been ruined for the future. The crowds just weren’t a factor at any time. We felt like we always had the space to move around freely, visit any location and were comfortable with the mask wearing when we and others were indoors.

Highlights included: the guides, Roberto and Alvise, really were wonderful. They obviously both love their cities and their work and they made the time with them quite educational and fun. Alvise was particularly engaging. His personality is perfectly suited to being a guide and he loves showing off his hometown of Venice. We learned so much during our orientation tour and got great dinner reservations as well at Osteria di Santa Marina; the Danza tickets were amazing!!! Jennifer didn’t tell us they were front row!! Thanks so much to her for coming through on that request. Choreographer Wayne MacGregor was actually sitting right behind my son in the audience too. We really enjoyed the show and the talk afterwards. We also loved the Architecture exhibit at the Arsenale (didn’t have time for the Giardini unfortunately); the various accommodations worked out very well for us. In Rome, the Martius private suites were very well situated and quite comfortable. In Bologna, we were close to Oriana’s (chef for cooking class) apartment and just down the street from her optometrist shop and of course a quick walk to the downtown area. We enjoyed doing a little bit of shopping and cooking while we were there. In fact we took some of the groceries with us to use in Venice. The Venice apartment was beautiful and very comfortable and a nice bit away from the hubbub of the central part of Venice. I would definitely stay there again. And then the Villa Serbelloni’s history and beautiful views made it special as well; Oriana, our chef for the cooking class, took us for a delightful tour of the outdoor markets and then welcomed us into her home for a relaxed, fun and educational afternoon of pasta making.

Thanks again for your assistance. We really felt like we were in Italy at a special time and Jennifer’s choices helped us take advantage of all it has to offer!

Jennifer Virgilio and her associates furnished us with the best imaginable service in Italy, from scheduling private tours for us, to understanding who we are and finding guides who matched and built on our interests.

Above all, given the unpredictability that the pandemic continues to wreak on openings and closings of monuments and museums, Jennifer and associates were able to “turn on a dime” and give us alternative tours and tickets if something was closed, and they notified us on the morning of a tour that something we had wanted to see had just opened to the public–and with our approval, they immediately secured tickets and tours for us. She/they did this without causing us one iota of stress or worry.

We were in the hands of professionals who wanted to give us the best experience possible. We did not take advantage of a number of lovely services that Jennifer provides, including chauffer and reservation services, but we look forward to doing so on our next visit to Europe.

Sicily was absolutely fabulous! Our driver and guides were incredible.
We had a fantastic WOW this afternoon with a really great guide, Freddie.
We did a food tour (sweets) of our Paris neighborhood.
We need to walk it off before dinner! We learned a lot about Paris from Freddie.

Thanks!
Rick and Ruth Anne

Hi Jennifer,

Great hearing from you!

We had a wonderful trip! Everything you set up for us exceeded our expectations! Loved the guides, itineraries and the communication was wonderful!

Looking forward to our next trip that we can work on with you. Thank you!

Stacey

Hi Jennifer,

We truly had an amazing time. The car services worked out perfectly, drivers couldn’t have been nicer and it all made our trip stress-free.

We would certainly use Queen of Clubs again! Have a wonderful summer!

Best,
Vicki

Jennifer and Chiara planned a terrific trip to Venice for our family of two adults and two older teen age boys. We went in mid June for a week, and wanted to have something structured and locally meaningful to break the occasional randomness of our own explorations. Jennifer had a lot of suggestions when we met online a few months before the trip and we went over them before selecting just a few.

We had a pizza, bruschetta, and gelato making class with Michele one day for around 3 hours. We got to see his apartment in an area of town we would not have traveled to, and all had a lot of fun. We also had a private tour of the islands with Alvise; we were met at our airbnb apartment by motor boat and went out to Burano and Murano and then slowly through the canals. Alvise knows a ton about the city and was a thoughtful and really terrific guide. Seeing the city from the water (and not just on a vaporetto) was wonderful and gives you a great perch to see the different sites; going out to the lagoon was also really interesting for getting a sense of the geography of the islands. Lastly, Chiara selected a restaurant for us for an anniversary dinner that was fantastic and one I never would have found on my own.

The inside knowledge the travel planners have is invaluable and can make a trip really unique, plus they take some of the planning out of your hands which can be hugely welcome. We were able to choose just a few things from the long list they offered and they were among the highlights of the trip. One great part about having these different guides is the opportunity to meet local Venetians and ask them lots of questions about the city.

Sarah

“We planned our trip to Italy to coincide with a friend’s wedding in Ravello and our own 25th wedding anniversary. Jennifer made sure the transfer from Rome’s airport to our hotel in Capri was seamless. Given that this required planning a 2-hour car ride, 45-min ferry, and a taxi up to Anacapri, this was welcome expertise coming off of our long flight from the US!

In Capri, Jennifer helped select a beautiful hotel and a room with a stunning view of the Mediterranean. Even the porter helping with our luggage shared that it was one of his favorite rooms. For dining, Jennifer chose options that met our desire for terrific Caprese food, wonderful service, and exquisite views. For the most part, we just stuck to sitting out in the sun and going off to dinners in the evening. On one of the days, though, Jennifer chartered us a boat to explore the Amalfi Coast. Our captain and his crew were a perfect fit. We had a fantastic day on the water swimming, sunning, and posing for classic Amalfi photographs.

We left Capri to make our way to Ravello for the wedding. Jennifer made all of the arrangements, including a stop in the city of Amalfi itself for our favorite meal of the entire trip. We arrived for the wedding well rested, adjusted to the time zone, and ready to party!”

Hi Jennifer,

Our trip to France and Italy was truly exceptional. Thank you to you and your staff for arranging such a wonderful experience for us, and for managing all of the logistics so professionally. We would highly recommend you and Queen of Clubs to anyone traveling to France and Italy, and will definitely use you again for our next trip to this area.

Here are a few more details on highlights. All four hotels we stayed at were great, with nice accommodations, delicious breakfasts and professional/attentive staff! The tours were great. Stephane in Normandy was the standout, and we feel honored to have had him as our guide. Tatiana at the Louvre, and Silvia in Florence, were also exceptionally knowledgeable and fun to be with. The bike trip through Chianti was fun and the guide was great!

Your team did a great job at communications and logistics planning, and everything went without a hitch. We really had no significant issues or regrets for the trip. In retrospect, we would have preferred a few of our dinners in Paris to be a bit more casual/lighter, especially the evening of the day we had the cooking class with the big mid-afternoon lunch. For us, staying at four different hotels, with the packing/unpacking that goes along with this, is probably one too many... however, the variety in the places we visited made the moves worth it.

Thanks for everything you and your team did to make this trip so incredible!

Jennifer,

Our time in Italy and London has been wonderful. Your tour guides are extremely knowledgeable, and the coordinators are very helpful. 

Thank you for making our holiday!

Nancy 

Mattia,

The trip was fantastic and every experience and the guides you planned for us were absolutely outstanding. Massimo, Max, Leonardo, Flippo and Alvesi all were so professional, organized, very knowledgeable and fun to spend time with. My family loved our time in Italy and you all were a big part of making it such a huge success. You delivered exactly what I was hoping for - an interesting and inspiring first trip to Italy for our 'kids'. Not sure when our next trip will be but we'll be sure to call if we are in your cities!

Thank you again for everything,

Laura

Greta, Jennifer and all,

Thank you all so much for arranging an amazing trip! Rachel and I had a wonderful time - the selections and services were top notch. You all did an incredible job. Hard to pick just one highlight. Christina was amazing in Venice as was Paolo in Como. Hotels were excellent, I would stay at each of them again. Restaurants, we made some changes last minute and appreciate your help. Harry’s in Venice (very good, recommend to eat downstairs, it’s more lively), Bacaro Montenapoleone in Milan (I think this was out favorite meal of the trip) and Langosteria bistro Milan.

Thank you all again. I’ll be sending another email to ask for your help with the November Paris trip.

All the best,
Jeff & Rachel

Jennifer, Luna, Mattia, Maria, Greta, and Team,
 
Now that we are back in the US and mostly clear of the jet lag, I wanted to send you a note to let you know how grateful we are for your help with our trip. It was an amazing time for me, my wife, and my girls - and most of all, for us together.  
 
I am very aware that you had your busiest season ever, plus you have clients spending far more money than we did. But I could never tell from the way you treated us – you took care of us at every stop and were kind and generous with your time and our questions. Thank you very, very much. If you’re ever coming to Colorado, please let me know so we can take you out .
 
The girls and Ishika did very important scientific research: getting at least one gelato a day and scoring all of the different cities on their gelato. Rome and Sam Gimignano won out. I enjoyed the wine in all places, and I ate more pasta and pizza than I should have. I’m happy to give more specific feedback on guides/activities if helpful, but it was so generally great that it would be a bit of splitting hairs.
 
With Gratitude,

We use the Queen of Clubs teams around the world in all locations they offer services and love working with them.

Our clients are always so happy and feel very well taken care of along the way!

I cannot recommend them more!

The trip was fantastic! The hotels were all amazing and the guides were really fantastic. Queen of Clubs was extremely helpful while we were over there and they’re obviously very well connected. Thanks for all of your help and we will definitely reach out for our next trip!


THANK YOU! It was very important to me to impress these clients and you crushed it! 

Hi Mattia!

WE MADE IT! Honestly, not hearing too much from the client during her time on the ground is a good sign. It looks like they had an incredible trip. They got an AMAZING upgrade in Palermo at Villa Igiea and were thrilled about that. 

I honestly don't know what I would do without you and your team. You have been flawless in your execution all year.

Katie

Hi Maria and Jennifer,

I just wanted to let you know that we really appreciate how hard you are working for our clients. You guys, have been so responsive and so great at putting together exactly what we need. I realize it’s a phenomenal amount of work taking care of our travel load, not to mention all the other agents. We are just really grateful for your team!

Hello Courtney,

I need to tell you that every detail of our trip has been absolutely fantastic!

One of the highlights for me, and I think the rest of the family, was the trip to the Cotswolds. Our guide Phillip, who we had for both days, was very knowledgeable and pleasant. The next day we went to Windsor Castle and enjoyed the history. All in all our trip to London was very good.

The flight to Venice and the pick up went well. Our guide in Venice, Giulia, was a delight. She is a Venetian and knew absolutely everything about everywhere we went. Our first tour was an orientation tour of Venice which was very good to get us a sense of history and some of the general topography. We also had a gondola ride which everyone enjoyed. Gulia then dropped us off at a fabulous lunch place we never would’ve found on our own. The next day we went to Murano and Burano. Each of these islands was amazing. The glass making tour was good and we felt about two hours on that was enough for us. Then to go to the island of Burano and walk around was really neat. Again, we felt that Giulia was an amazing and
very personable guide.

Today we went to the pizza making class. I think for me this is the highlight of our trip so far and that was completely unexpected for me since I don’t really like to cook. I believe our pizza makers was absolutely fantastic. The class is in his home which is a beautiful venetian apartment. It was a treat just to see the inside of one of these and too get a little orientation into the building he lives in and how most Venetians live day today. His venetian apartment is lovely and he could not have been more kind, interested and generous. At his home, in his own kitchen, he showed us how to make pizza from the very beginning, what type of flour to use, what type of salt to use, etc. etc. etc. Then we each made pizzas with him under his guidance. Kris especially likes to make pizza at home and I know she learned a lot from this. In addition to being a great tour guide and cook he was a fabulous host and we enjoyed every minute of our time with him.

That’s where we are so far. I really appreciate everything you’ve done to set this up and frankly I can’t imagine that things could’ve been
going any better so far.

Thank you again Courtney,
Jim

We went to a Barolo village and had the chance to visit a Barolo wine cellar for a private tasting and tour…

We were so very fortunate to be able to experience an impromptu trip to Milan and the Piedmont region in early January 2022 — and we could never have done it without Jennifer. First, the trip was initiated and planned in less than three weeks. Jennifer provided excellent advice on how to insure our trip and how to minimize risk if we found ourselves in the unfortunate circumstance of testing positive for Covid while we were abroad or before travel. Even though we are vaccinated, knowing I had a way back home to my children if we tested positive allowed me to enjoy the trip and not worry. The trip itself was glorious. We went to a Barolo village and had the chance to visit a Barolo wine cellar for a private tasting and tour. Our guides in Torino and Milan were excellent, and we relished the opportunity to take in The Last Supper and other masterpieces with no crowds. Like NONE. In Piedmont, the weather was mild and we were able to spend a lot of time outdoors. And our vaccine and booster allowed us to eat in restaurants with other vaccinated people and not put our health in jeopardy. Our private transfers and drivers were professional and masked at all times, and we honestly felt safer on the trip than we do at public places at home.

We made some wonderful memories and cannot say enough about how this trip abroad gave us a much needed change to start 2022.

Jennifer and her team were great to work with. In the planning stage we worked through several options as to how best to enjoy our 5 1/2 days in Venice & came to an ideal balance between scheduled time and free time.

Throughout the planning one or the other, often both, were touching base; making sure we knew not just what we would be doing but also what we needed to do to meet all requirements of travel as they changed leading up to departure. When we had specific requests they were able to accommodate without difficulty. After our arrival, I particularly liked the daily text update from a staff member reviewing what was on the schedule for the next day, a contact phone number for any issues and stating any important updates such as the need for proof of vaccination in order to eat indoors, go to museums etc. which began in Italy midway through our trip. Yes, I had my printed copy as well as access to the digital copy of daily activities but getting that text made it so easy. Who wants to carry around the printed page and a text is easier to access by phone than getting into the itinerary! Our guide for touring Venice and our sommelier guide for Valpolicella wineries were knowledgeable as well as engaging to spend time with–both are native Venetians which provided an ideal lens through which to learn about Veneto. Venice is a magical place and having Alvise take us to the expected as well as unexpected and unknown spots was wonderful. Make sure not to miss the best, and funniest, saleswoman in the world at the linen shop on Burano!

My husband and I had a very stress free trip with all planning aspects having been taken care of by Jennifer and Susanna. Thank you again for recommending a great travel agent to help create a memorable trip–especially in these travailing travel times. I do feel that with appropriate destinations and precautions, travel can be done safely and enjoyably. Venice was delightfully uncrowded, by Venice terms!

Jennifer did a great job developing an itinerary, helping us react with flexibility in-country, and putting us in the hands of great people on the ground. We felt very safe in Italy.

All in all it was a wonderful trip. The itinerary and time at each place was perfect. The guides and drivers were phenomenal. We had a great mix of experiences. Southern Italy is a truly beautiful group of regions each that could have been a vacation in itself.

This is our second time working with Jennifer and her team, and again we had a marvelous time on our vacation in Italy from August 28th to September 10th!

Jennifer and Maria created a wonderful 2-week trip for me and my husband that included transportation, accommodations, private tours, restaurant recommendations/reservations, a rental car, and any last minute changes/requests. Since we have worked with Jennifer before, she understood what we were looking for on our trip and her recommendations on hotels and restaurants were spot on. She also provided us with different tour options so we could decide on what we wanted to partake. The tour guides were extremely knowledgeable and engaging. We were invited by a family and tasted home-made wine while touring in Oliena, Sardinia. It was such an unplanned but heartwarming experience. People in Sardinia are the most welcoming and friendly people that I have ever met.

We enjoyed the daily messages from duty managers to remind us our daily activities. Jennifer and Maria were also super responsive when we requested to modify our daily activities, such as adding a water taxi tour around Lake Como and arranging a driver for a day of shopping in Milan. Every request was executed flawlessly. We would work with Jennifer for future trips again and again!

Jennifer,
 
Just a quick note to say how much we enjoyed the trip you put together for us. It was everything we might have hoped for. Susanna and Naike kept us in the loop every step of the way and were so helpful as we made some last-minute adjustments to the schedule. Civita di Bagnoregio was an outstanding change for our last day. You have a first rate operation and a first rate team there. 
 
Many thanks again,
 
Philip

Jennifer and her remarkable team once again did an outstanding job of planning our second trip through them, this time to Courmayeur, Italy, and Paris for the 2022-2023 holidays.

We were a bit late to the game, but they still found us a really impressive set of hotel and ski options, as well as fun opportunities to make the best of both destinations, including New Year’s Eve. This was the year that a big storm hit the Midwest, which meant that it took us three days to reach our destination (and without our bags). Jennifer and her indefatigable team were with us every step of the way, helping us to carve through the interminable airport baggage bureaucracies and working with our hotels and restaurants on changes in itineraries.

We give Jennifer the highest recommendations - for great planning and for top-notch support on the ground to ensure those plans go as well as possible, regardless of the circumstances.

Dear Susanna,

We soon depart Lucca for Provence. A quick thank you for a wonderful set of arrangements. We enjoyed the Villa and have been impressed with the owner maintaining a fabulous old Villa while at the same time offering more modern conveniences. A special thanks to Naike who was always very clear with the day's activities and quickly responsive to any issues or inquiries. Also, we can easily say that Veronica, our guide in Florence, was exceptional.

Thank you again to you and your fine Italian team. Enjoy the day ahead!

Best wishes,

Daniel

Dear Chiara,

I have heard from the client: "Trip was amazing! The greeters were so important on the way home as the airport was so crowded and we were able to bypass the lines. I was able to go up to the rooftop restaurant one time for breakfast and it was lovely. Incredible experience, as always!"

Aimee

Hi Jennifer,

I love your team and working with them. They are so buttoned up!

That's all... Enjoy your week!

Dave

Thank you so much for this follow up Barbara,

My clients had an amazing time! Thank you all so much for helping to make this adventure extra memorable. I had a chance to connect with them today and here is specific feedback if helpful for future trips: "Guides everywhere were fantastic! They especially loved their Florence tour guide and hiking guide in Lake Como. Hotels were wonderful. Their absolute favorite was IL Borro. Wished they had more time to just enjoy and explore there. Excursions were great!" They absolutely loved the adventure and their time there!

Molly

Dear Luna, Naike, and all team of Q of Clubs Italy, you are seriously the best!!!

Many many thanks for taking care of the needs of this family which I know they were all last minute requests...thanks for making them possible.

Best regards!

Mariana Lazzeri 

A poet once said “…through the trials and tribulations…” My travels were certainly an unforgettable experience that encompassed nearly 2 years of planning and replanning, the tireless efforts of Jennifer and her team must receive the highest commendations. I rechecked my notes and saw that my first deposit for airfare was paid in November of 2019…but then, the “fun” started. Four reschedules later… and a tremendous effort by Jennifer, finalized my dream trip for Oct 2021. And it was everything that I had hoped for…with a little hiccup on the side.

London was amazing as ever. Jennifer was spot-on in recommending the Kensington. It had the best martinis of the entire trip (and I tasted many all over town) and was a quick walk to the Underground for exploring the city. Although I have visited several times in the past (I lived in Portsmouth on-and-off for three years), my travel expert — Hugh — turned out to be a bigger history buff than I. Special access to the Churchill War rooms, a visit to the crypts of (an almost deserted) St. Paul’s and amazing walks through Blenheim and Chartwell. Hugh knew more than just what was in history and guide books….it was an amazing educational and entertaining experience. Stephen and Antonio kept me apprised of my schedule daily and made sure every detail was confirmed. I am already planning a return to follow in the footsteps of T.E. Lawrence… Hugh, you better start reading up!!!

At the back end of the trip, Venice was starting to come alive. I, too have visited Venice before, but the city seemed to be emerging out of its pandemic isolation and tourists were coming back. So was the water! It wouldn’t be Venice if San Marco were not flooded at least once during the week… it did not disappoint. The Baglioni Hotel Luna was perfectly situated at the corner of the Piazza San Marco, right off the Grand Canal and around the corner from Harry’s Bar (still have great Bellini’s). Alvise, my artisan tour guide, knew the ins-and-outs of the cathedral, the amazing talents on Murano and introduced me to Maestro Pastor and his wood-carving talents. But Jennifer left me just the right amount of time to wander (and get lost in) Venice on my own—it’s the best way to experience the city.

Unfortunately, the middle of vacation was filled with major upheavals — none of which was due to the actions of Jennifer and her team, but by Belmond. A day before I was to embark on the Orient Express, the entire journey was cancelled. A major disappointment. However, Jennifer, Antonio and Mattia quickly sprang into action and coordinated/expedited/confirmed transport for me from London to Bologna to Venice. It was a major logistics coup and something I could not have done without their help — it turned a nightmare scenario into a (minor) annoyance. But what would life be without such a glitch? This only means that I will have to come back next year for the train experience—and Jennifer is already working on that. I’ll let you all know how that works out this time next year!

My thanks to Jennifer, Antonio and Mattia for making these weeks a memorable occasion. See you all next year!

Hello Mattia,

I hope you had a nice weekend! The client made it home safely yesterday, and with an easy travel day. Thank you for all of your hard work and patience! I truly appreciate you and the whole team! Here is her feedback:

"We had a wonderful trip! Thank you so much for all of the hard work planning and please thank Mattia. The Vatican was a unique experience. Due to the Pope being in the square that afternoon, it was unusually crowded and we never would have taken it in properly amongst the hoards of people. I’m talking shoulder to shoulder crowds. It would have been such a different experience. The guard at the Vatican could not have been nicer. He let us behind ropes, let us touch tapestries and mosaics. We had about 30 min alone in the Sistine. Truly awesome! 

The standout of the trip was our guide for the Colosseum. Dennis or Dennie (I had him spell it because I’ve never heard an Italian by that name!) was amazing! He is young, from Rome and an archaeologist. He was so excited to tell us about everything and he was super engaging with the kids, especially the boys. While we walked, he was constantly telling them things. He made every part interesting. He cracked Hampton up a few times with some of the stories. It got very hot in the forum and I really don’t think any of us would have lasted if he hadn’t been so good. Richard always has a lot of questions as does Walker and Dennis could answer all of them. Richard was incredibly impressed and appreciative. At one point I was worried that we were going to be there all day if they kept asking him stuff. Please let Mattia know how much we loved this guide and thank him for me. Highlight of the trip, seriously. You should request him for all your families that go!

Rocco Forte House was perfect for us! We had a few hours downtime after the Vatican and it was nice to have the space all together. It is definitely self serve so I wouldn’t send families that require much assistance, help with tours, morning coffee etc. The apartment itself was gorgeous and the terrace was unique and special. Great location too! The rooftop restaurant was amazing. My personal favorite night of the trip!"

Julie Boller

Hi Jennifer! I just wanted to say... I know we get busy but it’s so ideal when one gets quick responses and your team (France and Italy) have been so great in getting responses to me quickly and they are so good in relaying information correctly and efficiently to avoid a lot of going back and forth! Saves a lot of time! Kudos! It makes all the difference!

Todo fue perfecto y les gustó mucho la visita y sobre todo mención especial al guía Alberto también les gustó mucho el pub que les escogimos, las entradas de teatro perfectas!! En fin un 10!

Dear Susanna,

My clients had a wonderful time and couldn’t be happier on how it all worked out. I truly appreciate all the help with this and personally I love working with Queen of Clubs. Thank you again and I hope to work with you in the near future.

Warmest regards,
MJ

Hi Kathryn,

We had such an excellent time on our trip! It was truly spectacular in every way, and we feel very lucky. Thank you for everything you guys did to make this become a reality!

All the experiences that we did were top notch. I think our favorite part of the trip was the wine tour in Chianti - and that was mostly because our guide, Gabriele, was so good. We got to spend 8 hours with him, getting to know him personally, and experiencing true Tuscany. And it was a treat that we had him as our guide/translator the next day for our cooking class too. We had a similarly great experience with our boat tour in Como - Federico was excellent!

Thanks again!
 

Giulia, on mine and my husband’s behalf I would like to thank through you the Queen of Clubs outfit for making our stay in Italy such a great experience!

All spectacular, impeccable, very affectionate and professional.

I could not LOVE this more. Thank you!

And that is why I do all of my Italy bookings with YOU… and France & Switzerland, too!

I heard nothing but positive feedback from Lauren as well and I SOOOO appreciate all of your efforts in making this a wonderful trip for Lauren!

Mara- thank you for holding her hand along the way!!!
 
All the best to all of you,
 
Erica

Thank you so much for all your work and you have the patience of a Saint. I had a lovely text message from the Milgrams this morning “We had a wonderful time. All of your guides, drivers and hotels were fantastic. We appreciate that every detail was taken care of. Thank you for arranging an amazing vacation.” So thanks again for all your hard work. You’ve been amazing. X

My clients Steve and Elizabeth Modory sent me a text about their tour and day. They said Carolina and driver were FABULOUS! Loved it! This is a great statement as they can be particular and always expect the best. You all delivered. Thank you for making me look like a Rock Star. Thank you so much!

Ciao I talked with my client about her drivers tours etc. She loved all the tours, transfers etc. Loved Grand Hotel La Favorita. Everything worked like clockwork. Incredible service , knowledge and very personable! Excellent work everyone. You make me look like RockStar! Grazie Millie

Hi Greta!
 
Thank you so much for this.
 
I actually just spoke with Mr. Jobe as he had to make a trip right after they returned for some work so I had not spoken with him yet.
 
He said everything was fantastic and that you all did a wonderful job! I understand they had to change the bike tour in Florence because of the rain and instead did a food tour and they loved it. He said you all handled it very smoothly and it turned out great! They also loved Pompeii and the guide there.
 
Thank you so much for such a great job – once again!
 
Have a wonderful week!
 
Gina

“The boat ride was fantastic! Great captain. The only thing to note there is that we had a lunch reservation at a restaurant you can only get to by boat. It was lovely and the food great, but we were charged 16 euros each for a resort fee. Kind of caught us by surprise. My favorite was the cooking class in Ravello. It was simply wonderful.”

Hi Sylvia and Team,

I cannot thank you enough for all you did for the Westcott family. They raved about the service and said it was flawless. I received a text message from Court Westcott yesterday when they got home to Dallas saying: “The trip was perfection.”

Best,
Melanie

This is the first big trip I have done with this family, so I don’t have any precedent to compare. All in all, they had a wonderful trip, and from what I can tell, liked – loved, everything that we set up for them... Honestly, I couldn’t be happier with your help, and with Queen of Clubs in general. The honeymoon that Andreas helped with in France went off without a hitch, and you have a life long patron in those clients.  I’ve used other services for Italy, and QofC far exceeds on every level, from start to finish. Here’s to many more trips ahead! There is absolutely no way I could have pulled this off without your help! Cheers! Wade

Dear Queen of Clubs team, Thank you so much for the amazing trip you helped plan for the Holmsten family. I had a brief call yesterday with them and they were so happy with everything. They loved Aurora, the guides, the beach club and more. As mentioned previously, they thought the Belmond was over the top and loved how they invited their kids to go play. They were a big family and everyone left with magical memories thanks to you. I appreciate all of the time you and your teams spent making the trip extra special. They will be back (possibly next summer!). Have a wonderful day! Best, Caroline  

Thank you so much for helping plan what was definitely one of our top trips ever. Your attention to detail was enviable.  Every restaurant was very considerate when it came to Peter & his nut allergy. Thank you. We will definitely be using your agency again & will recommend to anyone who asks.

No problem at all, I am glad we could get this wrapped up for both of us! Thanks again for providing a wonderful tour for the client. Always a pleasure to work with you and your team. Have a wonderful holiday Mattia!

Thank YOU, Mattia!

I was just thinking how grateful I am to have you as my partner in Italy.

You are an incredible resource, always positive, and have an insanely fast turnaround time. I don't know what I would do without you! 

I really need to get back to Italy! Can you believe I haven't been since 2009! YIKES!

Katie
 

Dear Chiara,

Thank you for your follow up! This is the message I received from my clients:

"OMG! Queen of Clubs pick up was amazing. Nicole was a gem. Highly recommend."

They were very happy. Thank you for making it work with such little notice.
 
Elizabeth Anderson

Good morning, Mara, Margherita, Stephanie and Jennifer,

Lisa Hall and I are so thankful for you. Please see below the lovely response from the Hollis family. Once again, Queen of Clubs completely “wowed” our clients! We appreciate you so much.

Happy Happy New Year to each of you!

Please confirm that they made the additional payments~

Hi! I wanted to share this happy client feedback. Thank you for making their first trip to Europe such a success!

"Good Afternoon Suzanne,

Thank you for planning our trip of a lifetime. It’s been hard to digest everything, we did so much. The van tour of Paris and the golf cart tour of Rome enabled us to see so much more of the cities than we ever could on our own. The day trip to Cinque Terre was worth every penny - our guide Loredana was fabulous - in fact every guide was wonderful. We enjoyed having lunch with them and learning about their lives. Our Coliseum and Vatican guide - Mara - told me how to make carbonara, which we’re doing our best to make at home. The transfers and airport assistants were key for us first time travelers to Europe. We felt like jet setters when we arrived at our hotel in Venice by boat. I can’t forget the dinner cruise - my daughter said she had the best meal of her life!

We wouldn’t change a thing. Amazing experience!"

Suzanne

The Drivers and tour guides were amazing.  Antonio did a great job with keep us updated the night before our excursions.  First class company.  We even conquered the train with our bags. So many memories, I could go on and on.  I'm sitting here smiling as I type this.  Let's plan another one!  We need to make a memory book while it is all so fresh in our minds.

Thank you so much Mara. I just spoke to my client and she went on and on about Q of C in Italy and you! It appears as though everything exceeded her expectations.

We had the most wonderful time in Italy! It was fantastic!! Everything was perfect. Absolutely beautiful. Each place was so different it is hard to have a favorite. All of the drivers and guides were so polite and helpful. Some just went over and beyond to make us comfortable or to let us experience Italy in every way possible. The hotels were incredible, absolutely stunning. We enjoyed 10 wonderful days of eating, drinking, relaxing and of course, site seeing. Thank you again for organizing a beautiful vacation for us.

We loved all our tour guides! They were great! Very interested in making sure we enjoyed our time. The cooking class was awesome! I think this was the kids favorite event. Again - thank you. I have already recommended you to others and will most certainly call you for our next trip!!!

Hi Mara,

I am just reading this again. You all did a great job. The clients called me the night before they were flying back and told me all about the passports. I am so thankful for you all and the ability to help them. These are the stories I tell clients, the value of a great relationship and someone watching over you while you are in Italy.  

Wow, thank you!
 

Hi Lisa,

Chris and I arrived home after the most amazing trip we could have ever imagined!
We both just want to tell you Thank You and how much we appreciate everything you did to make our anniversary trip so special.
Every detail was perfect and the gifts you sent were so thoughtful.
Each city brought something new and exciting, the hotels were exquisite, each guide was unique, and the experiences were just what we needed!
We loved Florence and Tuscany the most and we want to move into the Castillo di Casole!
Honestly, it made my list of places that I want to put on repeat and I don’t say that very often.
Can’t wait for you to plan our next adventure.

Thank you Thank you Thank you!
Kasey and Chris - Lisa Hall 

Hi Mattia and QoC Team,

I received the best feedback today. The clients absolutely loved their time in Florence - the highlight of their visit was the cooking class. They were also so grateful for the support when the client wasn't feeling well. The doctor was incredibly helpful and allowed them to get right back to their vacation. Thank you for making it such a wonderful experience for them. I look forward to our continued work together. 

Best regards,
Georgia 

I am so impressed Barbara,

You all have worked so hard with such challenges the clients have. Thank you all so very much for making this agency look great by recommending such an impressive service provider and tour operator.

Thanks
Ralph 

Thank you, I appreciate all of your hard work on this entire trip, that required so many revisions and changes!

You have really done a wonderful job, Greta. I am glad that you work for QOC and you are one of the main reasons I use them 100% for all my bookings in Italy.

Sincerely,
Ralph

It’s all been truly exceptional - you guys are amazing - thank you!

I wanted to thank you and all of our guides for what was a flawless trip to Rome. Without you and your amazing guidance and contacts, our trip would have been only a fraction of what it was. Everything about it was perfect.  We learned so much about each place we visited and truly enjoyed the guides who accompanied us. Bravo and thank you kindly.

I want to thank you so much for the wonderful trip. Everything was great. We all had excellent trip. The guides were informative and personable. The drivers were timely and talkative. The level of attention and detailed questions to make sure this was a trip we would all enjoy were exceptional.  My husband loved Ferrari day and now says we should consider getting a Ferrari. I would be happy to recommend your services to anyone who asks.

Just wanted to say thank you so much for creating such a fantastic experience throughout the entire trip. And to each of you for coming to spend time with us. It was truly a real pleasure getting to know each of you. The trip unforgettable…we had so much fun. And laughed a lot. We hope to send you lots of business! Please do send this note on to your other colleague who was with us on the boat cruise who’s card I lost. Hope to see you all in some part of the world soon! Thanks again

Jennifer, just a quick note that we are back in LA. Wanted to thank you for such an amazing trip.  Really everything was so smooth, you picked out the best city’s, the best hotels, absolutely everything. Also wanted to let you know all tour guides and drivers were fantastic so you have the information for future families. Thank you again!

The Hotel Eden was one of the most incredible hotels we have ever stayed at. We loved every single moment. Our tour guide, Serena, couldn’t have been more wonderful. She was absolutely perfect and charming and full of energy. I would highly recommend her to any clients you have. Giulio the driver we have now is also a gem. The fact that he is from Canada and speaks perfect English is comforting while travelling. Thank you so much for securing such amazing people to show us around Rome. We LOVED it and will never forget our first visit.  Hope you have a relaxing Sunday. Warmly, Allison

My entire family would like to thank you for helping put together the most memorable trip we can imagine. We only wish we were there another 2 weeks as there is still so much to see. Every city we visited was special and different in its own way. Venice was magical, Tuscany was serene, Rome was ancient, yet alive and Positano was heaven, and all of it skillfully delivered by the most knowledgeable and friendly guides that we could ask for. That really made it special. Many, many thanks! This is a once in a lifetime experience that 3 generations were able to enjoy together.

Thanks Jennifer! It was an amazing trip and I know we did a lot on the fly and were probably huge pains in the neck but please know we are so grateful for your help! 

Queen of Clubs, great to work with for both tours and transportation, very professional. Would use them again. Tours were fabulous!


Dave Kass

Thank you both for hanging in there with me. Another job WELL done. You have truly proven that I can rely on you. Consider me a QoC evangelist… 

I really appreciate everyone’s help, especially given the demanding, high stakes, and last-minute nature in which they typically travel.

Thank you so much, Naike!
 
The clients absolutely loved their trip, and spoke very highly about the services from Queen of Clubs – in each location, France, Switzerland and Italy! They especially love Hotel Brunelleschi, saying it was probably the coolest hotel they had ever stayed in!!! I could not have pulled any of this off without your help, and I am eternally grateful!!!
 
Cheers!
 
Wade

Hi Mara, Thank you for setting up the olive oil rescue mission so last minute, haha! Again, above and beyond impressed with the service that you (MARA!) and your team provide to our top clients. I will share the detailed feedback with you as soon as I have it! Warm regards, Charlotte

Vikram and Maria,
 
We’re on our way to the airport, sad to be leaving Italy. Big thanks to you both for helping plan such a special and memorable trip for us. Everything was seamless - from the transfers, to the hotels, to the experiences - and we didn’t have to worry about a thing.
 
Maria, your country is beautiful and we love its rich history. We already had next summer’s European trip sketched out but might need to reconsider and return to Italy. 
 
Have a great weekend,
Molly, Jon, Ben, Katie and Anna

Dear Mara and Jennifer, You two did an OUTSTANDING job!!  I spoke with my client today and she was singing your praises!!

Dear Mattia, dear Andrea, I thank you so very much for all the attention provided and for a proactive communication with clients and ITG. It is such a pleasure to work with you! Thanks so much for the report and for pleasing the clients to the maximum. Please thank to Alessandro the driver for his service and attention! Mille grazie a tutti! Siete I MIGLIORI!

So much gratitude with Queen of Clubs Lifestyle Luxury Services for the most amazing day tour to the Vatican Museums - There are some places where a tour guide makes all the difference in the world - especially when you get a superb one as SYLVIA!! 

Muchas gracias por todo Mattia, le mandé un mensaje al cliente para saber su opinión, espero todo bien, ya que su respuesta fue; todo maravilloso!!! Agradezco tu apoyo y espero poder molestarte pronto para un futuro cliente. Saludos,

It has all been wonderful, thank you for your help!!

I just want to take a moment to let you know that everything so far has been PERFECT! Everything. We are in Siena now, Villa Cora so beautiful and the staff amazing catering to you as if you were the only person in the hotel. We are so looking forward to continuing this amazing trip that tout have put together for us. PS: The tour guides excellent . Alvice in Venice what a beautiful man! And so in love with his city the girls loved him! Elisa in Florence doing the Medici tour brought it to life for Sydney she was so happy with this experience Elisa was also amazing.

Dear Jennifer,
 
I must tell you what a pleasure it was to work with Barbara Cipriani on a recent complicated itinerary. She was so responsive and patient and helpful. She is a great addition to your staff and I look forward to working with her again. I know you are all working under combat conditions which made her all the more appreciated.
 
Best regards,
Paula

Thank you for all of your hard work!

The clients seemed very happy with hotels and tours.

I am glad they had a good experience and thanks for all of your patience with me with the back and forth with the hotels…you have really educated me on Italy!

I connected with the client yesterday and she said the trip was fantastic!

She was very happy with all of the hotel choices and how smoothly everything went – liked all of the tours and all of your help with the logistics. I have already received 2 more referrals from her as she’s been speaking to others about how great the trip was.
 
Thank you, thank you for all of your hard work on this trip and on all of my other upcoming trips!
 
Best, 

Good morning Jennifer and Mara, Hope you’re both doing well. I wish I was reaching out because I was ready to plan my next trip abroad. You and your company did such a great job helping us navigate Rome and Florence with our little ones.  Your follow up and follow through was off the charts, so thank you. My reason for reaching out this time is I am copying a friend on this email who has two upcoming trips to Italy and England, December and August. I raved about your services and wanted to pass your info along. Be well. Hope to be in touch in the not too distant future.

Hi Jennifer, just wanted to share the awesome feedback I received from my honeymooners. I hope it makes your day like it did mine. Thank you, thank you, THANK YOU for going above and beyond and truly making me look like a ROCK STAR!! I couldn’t have done it without you and your team, and I very much look forward to working together again soon!  

We had the BEST time! Having English speaking contacts on the ground that I could contact was amazing. Our ferry back from Capri was cancelled, and Queen of Clubs had booked us a new ferry to a neighbouring city and a private car within minutes!
We could not have seen or enjoyed our honeymoon half as much without you. The service was truly exceptional… you made every moment magical and smooth! We will certainly share you with family and friends and will be using you on our next trip! (I'm also hoping our budget goes up because I want to do everything you recommend next time :))

Jennifer and her team came through brilliantly. I have been singing her praises to everyone who asks about the trip. The guides were even better than I had expected. Each evening I received a text confirming the next day's specifics such as time and place which completely cased my logistical worries. There seemed to be many people behind the scenes taking care of us. In all, I would not hesitate for a second top recommend Jennifer's team and of course, Wendy Perrin. 

Jennifer, the entire trip, Paris and Rome, worked out beautifully. Your guides were superb in engaging the Children and enlightening the adults at the same time. All went very very well. The family departed Sunday (can’t believe it went so fast). Only one “pink eye” and one tummy virus to report. I was holding my breath that one would get sick before coming to Paris. I very much look forward to meeting you in person. Celia

Jennifer’s team provided top notch, personalised service throughout our weeklong stay in Rome. The guides that were selected for us were experts in their fields, and they added so much nuance and colour to our personal tours. For example, I have a love for Baroque art and the wonderful guide that they selected for our art tours was a former art history academic who specialised in the Baroque period. Not only was Susanna able to really dig in and educate me more about art from this period, we did a specialised tour on Caravaggio that culminated in visiting an art restoration studio with restorationists who had restored some of the Caravaggios that I had just seen hours before. Being in that studio, up close and personal with the art, was one of the most impactful travel experiences I have ever had- so much so, that I was brought to tears. Jennifer’s team went above and beyond during our stay - even going as far as securing a somewhat obscure gift for a work associate to bring back to the US having it sent to our hotel.The restaurant reservations that were made for us did not disappoint, and my husband and I had the most lovely lunch at the chic rooftop restaurant at the Hotel Eden, with unparalleled views and warm and attentive service. I especially appreciated the afternoon text each day, reminding us of our engagements for the next day. Everything went off without a hitch. I would not hesitate to use Jennifer Virgilio and he team for future visits to Rome, or to any of the other locations they specialise. I also wanted to thank Wendy and her team for the wonderful WOW moment in Rome! The food tour in Testaccio was so much fun! We loved trying the Trappizzini and I really enjoyed Mastro. Jason loved meeting the owners of Giolitti. Thank you for making our trip special.

Just arrived home and want to thank you, for making this an incredible weekend for us. Thank you again, you were all delightful and made the weekend. Even more special by being so wonderful.

Dear Giulia, I have heard nothing but raves from the Soms, your service and availability were so appreciated. Thank you for making me look good. Elaine

Hi Fiamma, My client relayed how AMAZING the golf tour was and they LOVED the guide. He said the family had a great time! Thank you so much for making their trip memorable!

Hi Barbara,

Thank you for providing the below! I spoke with Ms. Hitchner the other day and she had nothing but amazing feedback. She thought Queen of Clubs did an excellent job and was worth the price. Thank you and your team for doing such a great job! 

Mattia - so happy you are back. The ladies did an awesome job and THANK YOU for being in contact with Miss Kara. I knew that their party was rather large and if there were changes, Kara speaking to guys directly was the best way instead of being being the middle man and possibly it taking longer (due to the time difference). There were a few changes with Mr. Edibey that we already settled. Is there a settlement we need to take care (money wise) with Miss Kara as well? Kara and Daniel were beyond happy the entire week with the services through Queen of Clubs and for that I thank you all for the hard work and prompt transfers, answers, and everything in between. You all are ROCKSTARS! Everyone else who we took care of had nothing but wonderful things to say. I absolutely love working with you guys knowing that everything is done professionally and promptly. Thank you 100 times! Will be in touch soon. Lots of love!!!!

Dear Jennifer, Thank you SO MUCH for arranging the porter and water taxi upon my arrival. It was truly such a help and I honestly don’t even know what I was thinking that I didn’t arrange this prior. I now realize how essential this transfer and porter is in Venice. I’ll be requesting this from Queen of Clubs as well as other services. I can’t wait to refer clients to you and start working. Thank you so much for your help and for coming to see me in Rome. My visit was so special as was the sunny warm weather. Rome greeted me with such open arms and I hope I’m lucky enough to return!! 

Thanks Mattia, Also thanks to the entire QOC family and all who made this experience for them perfect. They are just back but as you know I was in Italy during some of their trip and the Highets had amazing feedback for your services, great job and thanks for making MY job seamless.

Thank you for making everything easy for my family and I. You were awesome.

Dear Sandy,

I have worked with Tiago and Queen of Clubs on many trips,
both within the US, Europe and transatlantic.
 
Without fail, Tiago and his team respond quickly all the time – I sometimes think they don’t sleep at all! No question goes unanswered and no request is too difficult. Their pricing is the best in the industry and always presented with photos and details. Contracts and paperwork are simple and dispatched quickly and, once confirmed, full details are updated right up to departure time. And then they inform me of the landing too. It’s wonderful to work with a company who understands that we like to know our clients are on the way, landed and taken care of. I’ve never had a problem at any point of the process. 
 
You can book with Queen of Clubs with assurance. You are in excellent hands.

Yours,
 
Siobhan

Giulia,

In all my years of doing this, I don’t think I have had a more positive review of services. It was a complete rave for what you did for him. Your guides were great. You upgraded the boat from Capri to Positano. He loved the golf cart excursion in Rome. He said your guides were wonderful. It was a 30 minute phone call filled with raves.
 
Bravo! Thank you so much. I really appreciate it, but they appreciated it even more.
 
All the best,
Robert

Hi Daria,

Italy was amazing! We had the best time and all worked out perfectly with transfers, guides, hotel and car rental.

Our guide in Florence, Veronica, was especially great, really impressive in her knowledge, great energy, and just lovely to spend time with!

I was also impressed with the communication from Queen of Clubs keeping us alerted on who to look for and where to meet.

Thanks so much again for the last minute help with the trip!

Jennifer

Dear Jennifer,

On behalf of the Protravel executive committee, who represents all of the employees of our great company and myself we want to say thank you. We reached out to our advisors and asked them to recognize anyone who has gone above and beyond in servicing their needs and your name was mentioned.

Needless to say, this year we are experiencing the most unusual times in our lives. We are all trying to stay connected and work with one another to the best of our abilities. When someone such as yourself and your company goes above and beyond to help the scenarios involved, we want to show our gratitude and give a big thank you for being there for us. It’s times like this where partnering means so much and your value is so greatly appreciated.

Please stay safe and healthy. There is no doubt that we will get through this and we will all be stronger and better than what we used to be.

Becky and Andy

Mattia,

Hello from Botswana! 

I can’t thank you enough for all of your help with the Davis party. You have truly gone above and beyond. I know this was a last minute trip with many fine details and special requests.   

You guys are always my go to for Italy, and you have shown me again why. Many many thanks.  

Warm wishes,
Allyson

The trip was PERFECT is every single way! The tours, guides, activities, services, hotels, restaurants -- all wonderful. It's hard to think of a high point, because every single day was super fun and interesting. The day of wine tasting and the cooking class were really special. And all the guides were fabulous -- interesting, knowledgeable, friendly. The two hotels were beautiful with top service. I would recommend everything we did. I will definitely review everything when Vitruoso contacts me. And I am already talking to my friends about the trip and yours service! They saw my photos on facebook and have been asking me! I will for sure be contacting you again about future trips!! Thank you SO MUCH for the trip of a life time!

Hello Ladies,  Legit… EVERYTHING was absolutley perfect!  They loved everything.  They were blown away.  I have to say, this might have been one of the greatest carried out programs I've ever seen. Seriously, I wouldn't say it if it weren't true. 

I returned last night from your amazing country and already want to return!

I wanted to say GRAZIE MILLE for organizing the truffle hunt for my friend and I! From start to finish, the tour was perfection! Our guides, Tiziano and Nicola (+ Nicola’s adorable dogs Lulu and Otto) were so kind, fun and knowledgeable. The dogs found a lot of truffles, we learned a lot about Nicola’s private truffle property and ended with a delicious picnic straight from the land… truly farm to table! The courses seemed never ending and we had some limoncello and various other homemade aperitives at the end. Also, how could I forget, the cool experience of learning how to make ricotta cheese! I love that I was able to enjoy one of Queen of Club’s experiences and look forward to having clients experience these unique, authentic, and off the beaten path experiences in other destinations. It was a true pleasure and worth every penny! 
 
Thank you again for coordinating and for Naike’s helpful text the day before - I loved that personal touch. I have soooo many pictures from the day and below are only a few of all the fun we had! Have a wonderful weekend.

Grazie mille!
Beth 

A wonderful Tour with Fedra. I hope I can come back and work with her again. So many of the guides were great, but Sara in Roma, and Fedra today stood out for me and my girls. Thank you. I truly hope to be back soon to explore these cities and more. Happy New Year. 

Hello,

I just wanted to say a very big THANK YOU for all of your assistance with my clients. Both have returned from Italy with wonderful feedback and said they were so happy to have been in contact with your team throughout their trip. I appreciate all of the work that went into their itineraries and your partnership!

Best,
Robin

Jennifer and Mara, I wanted to thank for creating the greatest trip -everything was incredible and we truly loved every minute. The hotel Eden is on the top of the list as a favorite place to stay. Again, thank you.

Thank you!!! WHAT A TRIP!!!

They had the MOST amazing time!!!  SOOOOO much work that went into it but it was all worth it!!!

THANK YOU THANK YOU!!! Amazing partnership!!!
 
Thank you!!!
XOOX

We love Queen of Clubs!! Thank you so much for setting up such great experiences on our FAM and all of the amazing work you do for our clients!

Hi Jennifer! I would like to compliment your entire staff for the outstanding and excellent service they provide us during our stay in Paris and Italy! It was impeccable and made our vacation extra special! Till our next vacation to Europe! Warm Regards,

Happy Friday Luna,

Many thanks for everyone's help with this very tight deadline itinerary. I think you blew the clients away!

They were so impressed by the VIP Meet Greet and all of the touring in Italy. All of your partners have been wonderful and the clients have already referred your services to their clients!

Thank you again for helping me with this and all of your expertise!

Hi Barbara,

This is an email from my clients:

"I can’t wait to tell you all the details of last night. We were truly on THE FIRST ROW in the church. It was so wild how it played out. It was amazing. More than that-awesome. The highlight of our trip!"

I appreciate you all taking such good care of them. This is how we grow OUR business!

I was finally able to catch up with Laurie Fass yesterday and she raved about her guide in Milan. She said she was extremely knowledgeable and very sweet and that she made a perfect end to their trip. Thank you! I also spoke with Martha Allen last week and she couldn’t stop talking about how great the drivers and guides were in Paris so thank you again!!

Dear Jozsef,
 
I was very impressed with your quick service. I know everybody is very busy, so your response time was exceptional! I will keep you in mind for future needs.
 
Kindest regards,

Vicky

Good afternoon Naike,

Hope you had a wonderful weekend!

I wanted to reach back out to let you know that I just spoke with the clients upon their return from Italy. Sharing their feedback with you below:

"Your guides and greeters were the best we’ve had in the world! Truly. Every single team we met at each airport, train station and hotel were top notch. Not worrying about bags and tickets and transfers was a vacation within a vacation for all of us."

I can’t thank you enough!

All the best,
Kelly Pincus

Hi Jennifer, Clients are loving their stay in Amalfi. They are noticing the QoClubs difference. The private boat to Capri they named "one of their top 10 days EVER” and they travel a lot. Thank you for taking such good care of them.

Hi Fiamma, I have received texts and emails from them!  Pictures too! They had a wonderful time in Rome & Florence. They said everything was amazing! Loved their guides too! Thanks again for all of your help. Take care and I’ll be back in touch! I have some trips this fall I’m working on! Elaine

Hi Mara, Fabulous feedback! One email from Gus Barber – Hi Elaine - the trip was incredible - and the Villa Di Piazzano was the absolute best! Thanks so much for everything. And Mabel Pace – Thank you for planning the best trip ever for the Baker Party. There were no glitches. Our tours were fantastic! We LOVED everything about Villa Piazzano. Bill drove us expertly all over Tuscany. Ending with the boat tour in Venice was perfect and the weather that day was gorgeous. And we were all still speaking to each other at the end! Mabel As always, thank you for all of your prompt help and assistance, Mara! Grazie, Elaine

Hi ladies,

I wanted to share some great feedback from my client Maryellen:

"Omg our Montepulciano day was amaaazing. Private vineyard tour with the winemaker, then he took us back into town (got us police permission to drive and park in upper town center) where we had a private tour of the caves and winery and a private tasting and lunch. After lunch he drove us outside of town to his favorite gelato place. Fabulous! And stopped at a vegetable grocer to get me this special giant garlic bc we loved the pasta sauce at lunch. Such a fantastic personal attention and truly authentic experience."

Thank you!

Hello,

I wanted to share with all of you the feedback I received from my clients today upon their return home. I can honestly say that without amazing partners and friends like the teams at Queen of Clubs we could not be as successful, knowledgeable and create such lasting wonderful memories for our clients. I know that all of our jobs are not easy currently but hopefully hearing the impact you make on peoples lives, helping them live their dreams, is inspiring to you. Thank you from the bottom of my heart!

"Hi Jolene,

On behalf of our family, thank you for everything you did to make this a memorable experience! The strike at CDG was nothing that anyone could have prepared for in advance, but having the porter to walk us through the process was great, and the trip to the hotel went smoothly. The river cruise on the first evening was a relaxing way to introduce (and reintroduce) ourselves to the city. I think delaying the Eiffel Tower trip ended up working better in the end.

All of the hotels were beautiful, and the staff at each one made us feel very much at home. Their locations were just right (loved being in the Marais in Paris). My guess is if you asked us which was our favorite, you would hear different answers because they all had something special to offer.

Queen of Clubs did a great job of pairing us with guides that were personable, knowledgeable, and flexible when we needed them to be. I always find it interesting how easy it is to get to know them in just a short amount of time. I think we lucked into Martin at the Louvre as there was a last-minute change. Martin is actually a curator and gave us an insider's perspective that was priceless. This tour was a highlight for Kenzie, and overall she said she was blown away by Paris. Annette was really fun to walk the market and cook with, and welcoming us into her home (with a spectacular view of the Eiffel Tower) was very special. In Florence, we spent two days with Veronica. She was awesome, and again a great guide through the Duomo and Uffizi. Visiting these historical places is enhanced so much by someone guiding us through. We spent a day with Filipo (Phil) in Tuscany, and he was a really nice guy. He started with Tom and me in the morning, getting us to the horse stables and hanging out with the animals. And he was part of the team that made our cooking class at the farm such a fun experience.

It is hard to put into words how breathtaking Borgo Pignano and the surrounding views from the property are. Scheduling this at the end of the trip was great planning. It was restful at just the right time. Dad and Gigi are now buddies, and we look forward to visiting again in the future.

We have so many special memories and will be talking about our experiences for years and years to come, surely enhanced by the supply of wine and olive oil that should arrive in the next few weeks.

Many, many thanks!"

Seriously, the team is ON FIRE!

Beyond their excellent knowledge, response time and cheerfulness (which is 1000000% appreciated), the itineraries are excellent. Really interesting and perfectly tailored for each client.

​Thank you Susanna!

I spoke with Diena when they got to Rome and she said everything was perfect.

They loved absolutely everything you planned, thank you.

The bday car gift was a huge hit too!

Michelle

The Vatican tour was spectacular. My client could not rave enough about the Vatican guide who was extremely knowledgeable, he was impressed by her PhD and she was wonderfully personable and accommodating.

Terrific gelato masterclass.

Hi Mara, just a note that the Sheehans loved their tour guides in Florence and were so appreciative of all you did to make their tours so special. Thank you again! Vikram

Thank you for everything. The trips that you have arranged for us have been truly great! 

Today ROCKED.

I wrote to Robert earlier this week to ask him with whom I should communicate to convey our deep gratitude for everything that you and the team did for us. Everyone who I was in touch with was so unbelievably helpful, kind, patient, and detail oriented. The daily text reminders of where we had to be and what the day’s itinerary would be like was SO helpful and allowed us to be really relaxed. A schedule change that we requested was accommodated perfectly and everyone was so helpful and responsive. The drivers and tour guides were the best of the best. We can’t say enough good things about the travel planning support...I’ve honestly never been on a trip where every detail was so thoughtfully managed. We can’t thank you enough!! I will not want to do another European trip without working with all of you again. All my best.

Maria and Rob, 

I don't even know how to begin to say thank you properly. Thank you, thank you, thank you!
We had the most memorable day at the Vatican with Salvatore. He clearly is the best in Rome.
This day will be a core memory that we will hang onto forever for the three generations of family.
I think we are all still fully awe-struck and processing the incredible access, stories, and sights.
Seeing Pope Francis was a surprise of a lifetime, especially for my mom!
She was so happy she said she can die and go to Heaven tomorrow (we asked her not to do that while on vacation!!! :) 

We are forever grateful for you arranging this day. My mom has been a devoted Catholic her entire life, teaching religious Ed to 8th graders for 30 years.
This was just the most unbelievably special day for her to finally see the Vatican and the Pope. I'm still in disbelief myself! 

Thank you,
Jill 

Goodness, gracious!

We had such a fantastic trip to Italy - truly spectacular. Every detail was planned with great thought and executed perfectly. The hotels, the activities, the transportation and the transfers were flawless! Our guides, Fillipo (Tuscany), Veronica (Florence) and Alvise (Venice), were knowledgeable and personable and made our time so special. I can't say enough about the quality of service and connection they provided! They all spoke so highly of their respect for Queen of Clubs. Blessed to know both of you and appreciate the care you take to make our vacations so magical! 

Thank you, and best wishes for some great family time and a great 2023! 

Best,

Hi Robert - best trip ever!!! We loved every minute of it. I wanted to tell you that Giulia and Margherita at Queen of Clubs were SO unbelievably fantastic. They were so helpful and communicative and went out of their way to help us rearrange a few things...I truly can’t say enough good things about them. Do you have any suggestions for who I can communicate with at their agency to convey how amazing they were? Or is there any other way for me to show my appreciation? I’d be happy to tip them but I don’t know whether that’s appropriate or even how to do it. Let me know, thanks! Tia

Hi Mattia,

Thanks again for everything! I just wanted to let you know that my client is still on social media with photos of his trip and now he is saying that he wants to visit southern Italy and Sardinia where his ancestors came from! This is exactly what I had hoped for! Great work! Have a wonderful week- Diane

Fantastic experience in Milano!

Freda was the most amazing, funny, knowledgeable guide I have had. She truly made the experience on our Milan tour one to remember, we were captivated from start to finished and left knowing so much more than I expected to learn.

Thank you to Maria, Freda, Joseph and Lucas for the organization on our spectacular morning in Milan, we can't wait to tour with you again!

Queen of Clubs does not know impossible. They have unparalleled access, they are responsive, and are fast to deal with any last minute changes. We are proud to be partners with them for Italy, France and UK.

Morning Judy, I was so impressed by everything you did - all your recommendations and tour guides and drivers were spot on. The golf cart tour was and cooking class were highlights of the trip I am so glad you suggested them. The Vatican tour was super hot like you said but the kids were happy to see it. The hotels were lovely and the boat was spectacular as was all the tours in Paris. Our trip was truly special thanks in large part to you and your team we were blown away by all that you did. Thank you again! Enjoy the summer!

Tiago, Jennifer,

You guys are the best - thank you! This was so smooth. I can't wait to work with you again soon!

Thank you for all your assistance with my client!

I met them last night and they absolutely LOVED their cruise with Captain Mariano. They said it was a fabulous day of relaxation, and the Captain read their needs so well. It was their last day in Italy and they wanted to just hang out and relax, and that is totally what the Captain managed to do for them. They loved the Blue Grotto and the Captain recommended an excellent lunch in Capri.

Thanks for taking such great care of these fabulous guests. I appreciate it very much!