Testimonials

Hi Jennifer, our trip to France and Italy was truly exceptional. Thank you to you and your staff for arranging such a wonderful experience for us, and for managing all of the logistics so professionally. We would highly recommend you and Queen of Clubs to anyone traveling to France and Italy, and will definitely use you again for our next trip to this area.

Here are a few more details on highlights. All four hotels we stayed at were great, with nice accommodations, delicious breakfasts and professional/attentive staff! The tours were great. Stephane in Normandy was the standout, and we feel honored to have had him as our guide. Tatiana at the Louvre, and Silvia in Florence, were also exceptionally knowledgeable and fun to be with. The bike trip through Chianti was fun and the guide was great!

Your team did a great job at communications and logistics planning, and everything went without a hitch. We really had no issues or regrets for the trip. Thanks for everything you and your team did to make this trip so incredible!

WendyPerrin.com Reader

Hi Jennifer, I have 18 trips with Queen of Clubs over May and June. Everyone has been amazing and despite my small freakouts over last-minute details, it's been 100% perfection. Every hotel, every driver, every tour... buttoned up. I'm grateful. I adore everyone I work with in every country. It's an amazing partnership.

 

Birmingham - Kathryn Burns Travel - Kathryn Burns

Hi Loredana, apologies for the delayed response! Thank you for all of your help! The clients said their travels have been absolutely AMAZING! I am extremely grateful for your partnership and for helping to pull everything together at the last minute. Have a great weekend, and I will be in touch for future Italian inquiries, hopefully soon!

California - Beyond Borders Travel - Stephanie Kohll

Hi Barbara, Here is the feedback i received from the clients. A big thanks to you and the team: "This was by far the most perfect trip we have ever had, all thanks to you! We can’t thank you enough for all of the extra special touches (monogrammed pillow cases at Hotel Eden, upgraded rooms, manager greeting, etc). You truly go above and beyond and we are forever grateful for you and your hospitality! Also, Queen of Clubs is beyond incredible. We loved every single one of our guides and drivers. On the last day in Como, there was a landslide blocking access to our hotel from the roads, which we were concerned that it would affect our 7am departure out of Como to catch our flight. At 7pm that evening, I reached out to Queen of Clubs (Luna was our contact) via text to inform them of the landslide and that the driver would not be able to pick us up from the hotel. Despite the late text, Luna replied immediately and in less than an hour, arranged a boat for us to come pick us up to take us to our driver. If it wasn’t for you or Queen of Clubs, we would have missed our flight home, which would have changed the tone of our trip. All of the hotels were absolutely incredible- I highly recommend all of them to your future clients. I wish we could say we had a favorite hotel, but all of them were so special in their own way. We cannot thank you enough for everything! We will be sending your contact info to all our friends and family for all their travel needs! After working with you, we can confidently say that we will be your clients for life! There is no one we trust more with our travels than you."

California - Just Escape Travel - Michelle Barth

Dear Paola, Kerry, and Jennifer, we were thrilled to receive this feedback from the clients after their trip: "The entire trip was a highlight, and I'm not overstating anything. We felt like rock stars without a care in the world. Go from one five-star accommodation to the next, dine in great restaurants, get to know amazing towns and cultures, all without any concern beyond... where will our next batch of fun and memories come from. No details were missed. Our expectations were high and still exceeded. Two great examples. One, the fact that all of our rides/drivers were handled ahead of time for us, and with a group size of 11 (not small), meant we never had to invest an ounce of energy in logistics. Cars with professionals were just always waiting for us, always friendly and flexible to roll with developing plans. Another example that sticks out is the people in the ecosystem and how much they bent over backwards to deliver. All downstream recommendations were equally professional and reliable. One time, in Sorrento, we mistook an outside bar with a light menu for a full-dinner restaurant. No big deal, though, as the waiter there was happy to get us drinks and light fare, as well as walk across the street to secure us a dinner reservation thereafter. Everybody was a pro, because it all started with pros." Thank you for taking great care of our clients!

Chesterbrook, Pennsylvania - Whirlaway Travel - Sara Samuel

Thank you! Mattia did such a great job of getting that organized again. Our guide was wonderful! We really enjoyed our time with her! Thank you so much again for a truly special and amazing time in Italy! We will definitely reach out to you again when returning to Italy or another area under your expertise! Thank you again!
 

Connecticut - Cruise Holidays and Vacations - Kim Cronin

Kevin, I wanted to share with you the comments of the clients regarding their recent experience visiting Italy: "We cannot say thank you enough for putting together such an incredible trip for us! We both felt it was the very best vacation we had ever taken. Every single transition was seamless. The hotels were gorgeous and the service we received was impeccable. The tour guides were wonderful ambassadors for their areas. Each one was lovely to get to know but especially in Lake Como. She was wonderfully kind and considerate and an absolute joy to spend time with. Overall, we didn’t have a single complaint. The trip was delightful from beginning to end. The team from Queen of Clubs were top notch. We couldn’t have asked for anything more. The local knowledge we had from the guides on the excursions and the hotels were what really made the trip, but we just couldn’t believe how seamless all of the transfers were from one place to the next.  Everyone was on time, extremely professional, and very nice. Not having to worry about getting from A to B made the trip so much less stressful for us and we want that same peace of mind while we’re moving around parents, children, and luggage in London/Paris.” I hope the above put a bit of a smile on your face! They were thrilled with everything! Thank you for everything in preparing and executing this terrific itinerary for a very special client!

Dallas - Strong Travel - Bernie Thomas

Hello, this was an extremely important client for me. the client's full booking included Queen of Clubs Tours and Transfers and Preferred Partner hotels. I had a high level of confidence because Queen of Clubs has come so highly recommended from other advisors but the client's trip needed to be perfect… but is any trip ever really perfect? This one literally was, except for the weather they encountered on their boat trip to Capri, but as you can see below because of the reaction from your team it turned out just great. I couldn’t be more excited to work with you all in the future. Thank you so very much for all you do. Have a wonderful weekend! Here's their feedback: "Hi Deana! I wanted to send you a quick message. All I can say is WOW. We are on the plane on the way back right now. Have some time to catch up on my emails and wanted to say a huge thank you! My family was blown away by the entire trip. Every detail was seamless. You seriously have a new client for life. This was a very special trip for my parents (and my kids) and we loved every minute. I can’t thank you enough. We have so many wonderful memories. Even the one slight hiccup with the boat turned into one of the very best days going to Capri - Queen of Clubs in Italy, specifically Maria, was amazing!"

Florida - King Travel Design - Deana King

Hi Barbara, I spoke to the client at length last night and she had rave reviews for her trip and guides, especially Florence and Venice.  She said those guides, especially in Venice, had such positive things to say about Queen of Clubs, that she was convinced we were the right choice for their trip! The guides and the families who provided the cooking lessons were extremely kind and welcoming to the client and her 3 children who LOVED their experience.
 

Greenville - Thornton Hall Travel - Flo Banks

Hi Maria, the clients LOVED their trip, and I am so so happy, once again, your team knocked it out of the park! Every day throughout the trip I was getting texts and photos from everyone telling me how much they loved everything. Specifically: 'We are home and unpacked from the most wonderful vacation our family has been on ever! The organization was unbelievable, so much so that we felt like rock stars because the staff at both hotels knew every detail of our itinerary, and they made a point of going over it with us every day. The flowers for my birthday were such a surprise and so appreciated. We can’t thank you enough for the memories made and the laughs along the way!"

And then she sent another follow-up: "The two hotels were fabulous, and the staff at each were so helpful, thoughtful and genuine. We were amazed that they knew our complete itinerary and spoke to us daily about our plans for the day. Our trip highlights definitely were the Ferrari tour and the boat tour of Lake Como. The Lake Como tour was fabulous; Claudia and Beatrice were wonderful! Our drivers were also wonderful and very flexible with our changes in plans. The most important thing is the memories and time together, and we loved every minute." Again, cannot thank you enough, you all are the best partners to work with!

Harbor Springs, Miami - Luxe & Nyx - Megan Brady

Dear Everyone, I have worked on three itineraries with Queen of Clubs, one in Italy, and two in the UK. I have enjoyed each specialist to whom I have been assigned. They are thorough and competent and go above and beyond to be timely. Much appreciation to the Queen of Clubs team!  Always professional, accurate, and expeditious!

Houston - Signature Travel Network - Clarissa Fuentes

Dear Naike, we received feedback from the clients and wanted to take a moment to share it with you: "We returned from our vacation last night. It was a great trip. We did a lot of very interesting and fun activities in Rome, Positano, Florence and Chianti. It would be hard to say which ones were best because they were all really good. The arrangements you made for us were all very good. The drivers and guides were on time and professional. It truly makes it a more enjoyable experience. Thank you for making sure the details were taken care of by the team!". Thank you for all the assistance provided by you and your team, and for providing such a positive experience for our clients.

Naperville - TravelXclusive - Leyla Kurap

Thank you Naike and team! The clients advised that the guide who spent the day with them in Siena saw them at the Bocelli concert and said hello! They clients were super happy with all of your services and guides. Thanks a million!

Naples, Florida - Taylor Designed Journeys - Wendy Taylor

Dear Federica, I have heard back from the client and here are her comments: "We had an amazing time and pretty much loved the entire trip. If I had to give feedback, I would say that our favorite Hotel and city was definitely Lucerne, Switzerland! The Mandarin Oriental Palace Luzern was spectacular! All the other hotels were great as well. The Baur Au Lac was so classy and in a great location. In fact, all the hotels were in incredible locations. Nearly every tour guide was also amazing. Each had their own unique personalities, but they were all excellent. So, another great thank you :) Thank you so much for your help!

Nashville, Tennessee - Destinations & Adventures International - Colombe McCarthy

Good Morning, Petra! I think the clients had an amazing time. I have not chatted with them, but I am sure I will soon. I know they loved the communication throughout the trip. Thank you for all of your help and I know I will have many more clients to send your way. THANK YOU!!!
 

New York - Embark Beyond Travel - Colleen O'Keefe

Naike and the entire Queen of Clubs team, thank you so much for bringing my clients to the Palazzo Garzoni in Venice and Hotel Fasano in Garda. Both accommodations were LOVED by my clients and you make the transfer from the Venice airport to the apartment seamless. They spoke so highly of the apartment owners in Venice and how they would bring them coffee and just generally help them so much. I love partnering with your team. You are so talented. THANK YOU!

New York - Fora Travel - Caroline Weilert

Hi Loredana, Ketty, and team, Thank you for all your help here! There were a lot of changes, but you all really made the client feel at ease!

New York - Four Hundred - Andrew Barnes

Mara, the clients called me from the plane and, as I said to you on the phone, they are SO grateful to have had Valentina and I appreciate ALL your hard work!!! I don’t know what I’d do without all of you!!! THANK YOU!
 

New York - Protravel International - Daria Kaldawy

Hi, Federica, firstly, thank you so, so much for all the details you provided. You have been fantastic. Thank you so much!

New York - Tzell Travel Group - Ashley Del Rio

Hi Barbara! Here is the feedback the client sent: "We had a really great time! On Lake Como, I really enjoyed Villa D’Este and the boat tour on the antique boat. The cooking class at Bellagio was FABULOUS! In Capri, I loved JK Place! The boat was great! All the transports were perfect. Thank you so much for all your time in planning our great adventure!"

Novato California - Jetset & Travel - Addie Bell

I love Queen of Clubs! I have worked with Queen of Club for clients on trips to Ireland, Scotland, England, and France and just love them. I am currently working with them on another couple of trips to Ireland (one of them my own), a trip to England and Scotland, and another trip to France and Italy. I really love working with them for many reasons, a couple of which are their attention to detail, and their fabulous hotels. I am picky about hotels and so are my clients. With other suppliers, I often have to request nicer hotels but I never feel that way with Queen of Clubs and it makes my life so much easier.

I also really appreciate their timely responsiveness to me. It is very important to me to get fast responses from suppliers even if it is just to say they got my message and are working on it. I also really like that they check in with the clients every night while they are traveling regarding their services for the next day. This is a very, very nice touch that sets them apart from other suppliers. I have received excellent feedback from clients about the tours, drivers, and hotels. One of the trips I am currently working with them on is a group trip for an extended family of 13. I really appreciated getting on the phone with Zara and Elda and having them help me with the itinerary. Zara explained the hotels they would offer in each location, activities, and airports. It was so helpful! I don't feel the need to request quotes from other suppliers when Queen of Clubs services the area with which I need assistance. They are that good!

Oakland - Signature Travel Network - Daria Dimitroff

Hello Petra, thank you thank you thank you! This was the client's initial email to me: "Hey Denise, We just got back… and while I’m happy to be home to see my dogs that I missed terribly, I’m also sad that our time in Italy has ended. We truly had the trip of a lifetime. Everything was perfect and went off without a hitch. Queen of Clubs is such a well-run organization. We felt like VIPs everywhere we went, lol. Every hotel was beautiful, every tour was wonderful, every tour guide was super friendly and knowledgeable, and every driver was great. Thank you so much for helping us plan this amazing family vacation!"

Pennsylvania - Whirlaway Travel - Denise Booth

Here is what the clients had to say: "We loved this trip more than you know! Thank you. The hotel was so close to the starting line. Highly recommend this place.
Our guide, who was the same one from last time, was amazing. The underground at the Colosseum was tremendous, the Vatican was wonderful, and the catacombs were ridiculously cool! Thank you again!" Thank you! You guys are rock stars!

Ponte Vedra Beach - Tate Escapes - Tate Hallford

Dear Barbara, here's the client's feedback: "Ciao! Thank you so much for putting our whole trip together. It was a dream come true and all of the excursions were SO much fun! We learned so much about the history of each place we visited while seeing the most amazing sites and views. All of our tour guides were awesome! We especially loved our tour guide in Lake Como for the boat and walking tour. We also loved the tour guide we had for the Colosseum, Vatican, and Roman Forum. Our golf cart tour guides were so funny! The cooking class was so amazing, I'm trying to recreate what we made there for dinner tonight! All in all, we couldn't have asked for anything better. The hotels were all amazing and the drivers were as well. I would have to say the hotel in Rome was my favorite. Their breakfast was to die for and the staff was so friendly and sweet! The bar is set super high for the next time we're lucky enough to make it back over to that side of the world!"

Protravel Inc - Lisa de Wolff - Lisa de Wolff

Hi QOC Team, I just spoke with the clients about their quick trip to Milan/Florence. She had glowing reviews of their guide in Milan. She said it was off the charts great, and they LOVED their tour with her! Also, her driver in Florence from the train station to the Milan airport was fantastic and kind. She had a very early pick-up to get to the airport, and he wanted to ensure the car was at the right temperature so she could sleep for her ride. If possible, she would love to use him again when they return in October? As usual, QOC is my A-Team!

Salt Lake City, Utah - Cerulean World Travel - Cathy Major

Hi again Jennifer, now I am on to Catalina in Italy. I am sure my name is up on the dart board at Queen of Clubs with all these last minute chaotic changes!!! I had a tour booked for a family in Rome tomorrow morning. The client just texted me 30 minutes ago to add another person. I called Catalina, and she has worked her magic and been able to source another Colosseum entry ticket and add the additional person to the tour. I have no idea how you guys work your magic, but I wish I did as YOU GUYS ARE JUST SUPERSTARS! Thanks to Catalina for being absolutely amazing so last minute!!!

Toorak, Victoria - Allure Travel - Barclay Cox

Good morning, Kevin! Thanks so much for your email. I have heard from the clients many times during their trip. I know that they had a fantastic time and so I thank you very much for all you did to make that happen! Thank you very much for your help and I look forward to working with you again in the very near future.

Waterbury, Connecticut - Largay Travel - Meredith Lutz